GoldenEar repair and service

You can register your repair through the repair portal. Please provide the brand, model, serial number, a clear fault description and any accessories that are needed to reproduce the problem.

For warranty requests, add the proof of purchase if available. The portal will show which service options are available for your brand, country and device, including shipment, delivery or agreed transport where applicable.

Yes. Older equipment is often very repairable, especially when the design is solid and service information or suitable parts are still available. Our technicians have many years of specific experience with both analogue and digital equipment.

With older devices we often know the common weak points and recurring faults. That experience helps us find practical solutions, such as alternative parts, revised modules, donor units or carefully selected replacement components.

In most cases repairs are handled through shipment, delivery or an agreed transport solution to our workshop. On-site repair is only possible in selected situations and depends on the product, location, planning and technical need.

If on-site service is required, contact us before registering the repair. We will assess whether a visit is possible, or whether diagnosis in the workshop is the better and safer route.

Hanex gives a 3-month warranty on the same repaired fault and on parts replaced by us, provided there is no external cause such as transport damage, moisture, misuse, wear outside the repaired part or a new unrelated fault.

This also assumes that all relevant information was provided during the first repair attempt. If the original fault description was incomplete or later turns out to concern a different complaint, we may need to treat it as a new or additional fault.

Manufacturer warranty is separate and depends on the brand, country, importer and current service agreement. The repair portal and brand pages show the available options for your device.

If a repair is technically or economically not sensible, we will explain this before continuing. Outside warranty, inspection or quotation costs may apply; the current conditions are shown during registration or in the quotation.

When possible, we also look for alternatives such as revision, a used module, a donor part or another practical technical solution.

In many cases, yes. Audio equipment and electronic musical instruments are often built well enough to justify repair, especially when the fault can be found at component or module level.

We do not automatically replace complete boards or mechanisms when a targeted repair is possible. With diagnostic equipment, service documentation, manufacturer tools and dedicated test jigs, we can often determine whether repair is still a sensible choice.

Hanex repairs many audio and music technology brands outside warranty. For selected brands we also handle manufacturer or distributor warranty service, depending on the country, importer and current agreements.

Because those agreements differ per brand and region, the most reliable information is shown on the brand pages and in the repair portal when you register your device.