About Hanex Service
Repair, service and parts for audio equipment
Hanex Service specialises in repair, maintenance and parts for hi-fi, professional audio and electronic musical instruments. For 27 years we have helped private users, musicians, studios, shops, distributors and manufacturers keep equipment working reliably.
What makes Hanex different is that for several brands we do more than local distributor service. We also support manufacturers directly, often work with technical departments and R&D, and for various brands use test equipment, service tools and dedicated test jigs that are also used in or around factory production.
This allows our technicians to look beyond replacing complete modules. With manufacturer tools, diagnostic equipment, service documentation and years of hands-on experience, we can often investigate and repair faults at component or module level. In many cases we can bring a module back to life instead of replacing it completely.
Technical service for users, distributors and manufacturers
We work for end users who need equipment repaired, but also for dealers, importers, distributors and manufacturers that need a reliable technical service partner. Depending on the brand, we handle repairs, diagnostics, parts supply, return flows, technical support and service handling.
Whether a repair is covered by warranty depends on the brand, country, importer and current agreements with the manufacturer. Warranty and service options are therefore listed on the brand pages and in the repair portal, so the information stays current for each device.
Parts, donor units and service webshops
Parts supply is an important part of our work. We have access to original parts, alternative solutions and donor units, which means older or hard-to-source equipment can often still be repaired.
For several brands we also manage parts and service webshops, both branded environments for distributors and service centres and webshops for end users. This supports repairs in our own workshop as well as service partners and customers who need specific parts.
Clear diagnosis and practical repair
Repair is not only about technology, but also about clarity. Our technicians investigate the fault, assess whether repair makes sense and provide a quotation when needed. Common parts are in stock or can be ordered quickly, so many repairs can be handled efficiently.
If repair is not immediately possible, we look for practical alternatives such as revision, a used module, a donor part or another technical solution. Our aim is to avoid writing off equipment unnecessarily when repair is still possible.
Transport and logistics
Equipment can be registered through the repair portal. Depending on the device and situation, it can be shipped, brought in or offered through an agreed transport solution. For non-transportable equipment or fixed installations we assess per case what is possible.
Want to know whether we can support your brand or device? Check the brand pages or register your repair through the repair portal to see the available options.
You can register your repair through the repair portal. Please provide the brand, model, serial number, a clear fault description and any accessories that are needed to reproduce the problem.
For warranty requests, add the proof of purchase if available. The portal will show which service options are available for your brand, country and device, including shipment, delivery or agreed transport where applicable.
Yes. Older equipment is often very repairable, especially when the design is solid and service information or suitable parts are still available. Our technicians have many years of specific experience with both analogue and digital equipment.
With older devices we often know the common weak points and recurring faults. That experience helps us find practical solutions, such as alternative parts, revised modules, donor units or carefully selected replacement components.
In most cases repairs are handled through shipment, delivery or an agreed transport solution to our workshop. On-site repair is only possible in selected situations and depends on the product, location, planning and technical need.
If on-site service is required, contact us before registering the repair. We will assess whether a visit is possible, or whether diagnosis in the workshop is the better and safer route.
Hanex gives a 3-month warranty on the same repaired fault and on parts replaced by us, provided there is no external cause such as transport damage, moisture, misuse, wear outside the repaired part or a new unrelated fault.
This also assumes that all relevant information was provided during the first repair attempt. If the original fault description was incomplete or later turns out to concern a different complaint, we may need to treat it as a new or additional fault.
Manufacturer warranty is separate and depends on the brand, country, importer and current service agreement. The repair portal and brand pages show the available options for your device.
If a repair is technically or economically not sensible, we will explain this before continuing. Outside warranty, inspection or quotation costs may apply; the current conditions are shown during registration or in the quotation.
When possible, we also look for alternatives such as revision, a used module, a donor part or another practical technical solution.
In many cases, yes. Audio equipment and electronic musical instruments are often built well enough to justify repair, especially when the fault can be found at component or module level.
We do not automatically replace complete boards or mechanisms when a targeted repair is possible. With diagnostic equipment, service documentation, manufacturer tools and dedicated test jigs, we can often determine whether repair is still a sensible choice.
Hanex repairs many audio and music technology brands outside warranty. For selected brands we also handle manufacturer or distributor warranty service, depending on the country, importer and current agreements.
Because those agreements differ per brand and region, the most reliable information is shown on the brand pages and in the repair portal when you register your device.
- Official service point for many brands
- Free quotation
- Collection service for easy transport
- Large stock of spare parts
- High-quality repairs
- Fast and efficient service
- European service partner for various brands
- Many years of experience in the audio industry
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